Terms and conditions

GENERAL AGREEMENTS CONDITIONS

1. PARTS

1.1. THE OWNER 
The Shop Box LTD 12753771 (hereinafter, the Owner), is responsible for the website accessible via the URL https://theshopbox.co.uk (hereinafter, the shop box).

1.2. THE CLIENT 
The Client is understood as being any natural person, over the age of 14, or any legal entity that accesses Lookiero and completes all the necessary steps in order to contract any of the services offered therein, including the acceptance of these General Agreement Conditions. The Owner reserves the right to check that the Client meets the necessary requirements to contract and, if not, to refrain from providing the service.

2. PURPOSE 
The purpose of these Conditions is to regulate the contracting by the Client of any of the services offered by the Owner in Lookiero in exchange for the corresponding financial payment in accordance with the provisions of Clause 7 of these Conditions.

3. INTEGRATION 
These Conditions must include the specific conditions applicable depending on the services subject to contract and that shall be explained in each case on the website.

4. ACCEPTANCE 
The Client must read these Conditions and expressly accept them by clicking on the check box of the corresponding consent at the end of the agreement process, which is left unticked by default.

5. SPECIFIC CONDITIONS OF THE OCCASIONAL MODAL 

5.1. APPLICABILITY 
These specific Conditions shall apply when the Customer has selected the occasional mode of the service.

5.2. SERVICE DESCRIPTION 
The occasional service involves the analysis of the fashion, interior and design tastes and preferences of the Client, as well as the shape and other characteristics of his or her body or style, and the preparation of a series of conclusions to this end (hereinafter, the Analysis Service), in exchange for payment.

The Analysis Service includes the delivery, to the address indicated by the Client, of a box containing items and accessories chosen by  The Shop Box team in accordance with the information obtained from the Client (hereinafter, the Box).

Within five days of delivery of the Box, the Client must decide which items shall be kept, informing the Owner of such through The Shop Box, where all the information regarding the items shall be shown (description, composition, price, discounts, etc.). The possibilities are:

a. The Client keeps all the items. It shall be understood that the Client wishes to keep all the items if she/he does not inform the Owner any other intention in this regard within the aforementioned period.

b. The Client keeps some items. The Client must inform the Owner of the items to be kept using the function designed for this purpose in her/his The Shop Box user profile.

c. The Client does not keep any item. The Client must inform the Owner that she/he does not want to keep any item using the function designed for this purpose in her/his The Shop Box user profile. >

Where the Client does not make any notification within five days, the Owner shall automatically process the order as accepted, in accordance with Clause 8 below.

To return the items that the Client does not want, she/he must follow the instructions set out on the website or in the notifications received in each case.Then, place the unwanted items in the bag to be returned with the return label attached and contact the delivery company, in line with the instructions given at (insert link) to arrange the pickup of the items.

5.3. STATUTORY CANCELLATION RIGHTS 
The Client has the statutory right to cancel the Analysis Service from the time the agreement is formalized and up to fourteen calendar days or until its implementation, which shall take place when the Owner sends an e-mail indicating that the Box has already been prepared, whichever comes first.

On accepting these Conditions, the Client consents to the implementation of the Analysis Service and declares to be aware that, when implemented, she/he shall lose the right to cancel.

The Customer has the statutory right to cancel any of the items received in the Box within fourteen days after the delivery.

To cancel, the Client must notify the Owner of such in a timely manner, sending an email to hello@theshopbox.co.uk. Attached to these General Agreement Conditions is a model letter to notify the Owner of cancellation, which the Client may use if required.

Within fourteen days of indicating his/her desire for cancellation and where applicable, the Client must return the items included in the cancelled purchase and send proof of delivery to the Owner by e-mail. The Client shall be responsible for all transport expenses arising from his or her right to cancel.

6. SPECIFIC CONDITIONS FOR AUTOMATIC MONTHLY/TWO-MONTHLY/QUATERLY DELIVERIES

6.1. APPLICABILITY 
These specific Terms shall apply when the Client has selected the monthly/two-monthly mode/quarterly of the automatic delivery service.

6.2. SERVICE DESCRIPTION The service involves the analysis of the fashion tastes and preferences of the Client, as well as the shape and other characteristics of his/her body & tastes, and the preparation of a series of conclusions to this end (hereinafter, the Analysis Service).

The Analysis Service includes a monthly/two-monthly/quarterly delivery, to the address indicated by the Client, of a box containing items and accessories chosen by The Shop Box team in accordance with the information obtained from the Client (hereinafter, the Box).

Within five days of delivery of the Box, the Client must decide which items shall be kept, informing the Owner of such through The Shop Box, where all the information regarding the items shall be shown (description, composition, price, discounts, etc.). The possibilities are:

a. The Client keeps all the items. It shall be understood that the Client wishes to keep all the items if she/he does not inform the Owner any other intention in this regard within the aforementioned period.

b. The Client keeps some items. The Client must inform the Owner of the items to be kept using the function designed for this purpose in her/his Shop Box user profile.

c. The Client does not keep any item. The Client must inform the Owner that she/he does not want to keep any item using the function designed for this purpose in her/his Shop Box user profile.

Where the Client does not make any notification within five days, the Owner shall automatically complete the order as accepted, in accordance with Clause 7 below.

To return the items that the Client does not want, she/he must complete the Checkout process in her/his private area of The Shop Box website, place the unwanted items in the return bag with the return label attached and contact the delivery company to arrange the pickup of the items. All this in line with the instructions given in The Shop Box website or the notifications received in each case. Items must be returned in the same condition as when they were received and with all labels attached.

6.3. STATUTORY CANCELLATION RIGHT 
The Client has the statutory right to cancel the Analysis Service from the time the agreement is formalized and up to fourteen calendar days or until its implementation, which shall take place when the Owner sends an e-mail indicating that the Box has already been prepared, whichever comes first.

On accepting these Conditions, the Client consents to the implementation of the Analysis Service and declares to be aware that, when implemented, she/he shall lose the right to cancel.

The Customer has the statutory right to cancel any of the items received in the Box within fourteen days after the delivery.

To cancel, the Client must notify the Owner of such in a timely manner, sending an email to hello@theshopbox.co. Attached to these General Agreement Conditions is a model letter to notify the Owner of cancellation, which the Client may use if required.

Within fourteen days of indicating his/her desire for cancellation and where applicable, the Client must return the items included in the cancelled and send proof of delivery to the Owner by e-mail. The Client shall be responsible for all transport expenses arising from his or her right to cancel.

7. SPECIFIC CONDITIONS FOR GIFT CARDS

7.1. APPLICABILITY 
These specific conditions shall apply when the Client has selected to purchase a Gift Card for herself/himself or for a third-party.

7.2. SERVICE DESCRIPTION 
The Gift Card purchase service involves the Owner sending a card to a third-party indicated by the Client either physically via post or digitally via e-mail, according to prior preferences, for the amount that the Client has paid the Owner. The card may be exchanged in The Shop Box in accordance with the provisions of Clause 8 of these Conditions.

The Client may also have chosen to download a digital card for delivery to the third-party she/he indicates.

The service shall be considered provided at the moment in which the Owner sends an e-mail to the Client to indicate as such.

7.3. STATUTORY CANCELLATION RIGHT 
The Client has the statutory right to cancel the Gift Card purchase service from the time the agreement is formalised and up to fourteen calendar days or until its provision, which shall take place at the moment in which the Client is sent an e-mail to indicate that the Gift Card is ready, whichever comes first.

On accepting these Conditions, the Client consents to the provision of the Gift Card Service and declares to be aware that, when implemented, she/he shall lose the right to cancel.

To cancel, the Client must notify the Owner of such in a timely manner, sending an email to hello@theshopbox.co.uk. Attached to these General Agreement Conditions is a model letter to notify the Owner of cancellation, which the Client may use if required.

7.4. USE OF THE GIFT CARD 
A Shop Box Gift Card means that any of the services it offers can be paid for using the balance of the Gift Card. The remaining balance shall be made available to its Owner to use new services. Where the balance of the Gift Card is not enough, the cardholder must pay the difference between the price of the services to be used and the remaining balance.

Under no circumstances may the balance of the Gift Card be exchanged for cash.

8. OTHER SPECIFIC CONDITIONS 

8.1. AFFILIATION PROGRAM 
If, as a client, you share a link with a friend or acquaintance who confirms and agrees to the Consulting Service, you shall receive a discount on this non-cumulative service for your first purchase of The Shop Box items and she/he shall earn a reward amount in Shop Box credits.

Both the discount percentage and the amount she/he receives shall be indicated at all times on the website, and may vary over time and have both temporary and quantum limits.

Under no circumstances may more than £500 be accumulated in total, based on rewards for the affiliation program for each client or user.

8.2. PROMO CODES 
The promo codes shall not be accumulated in any case. Only one may be used for each purchase or contract

8.3. Shop box BALANCE 
You Shop Box balance shall be used as a priority payment method to pay for the Consulting Service or to pay for the items or products.

8.4. SPECIAL DISCOUNTS 
You can obtain special discounts for purchasing all the items or products in a delivery, up to the percentage indicated at any given time on the website, and which shall also be indicated in the confirmation email.

Symbolic payment may be required in certain free promotions (e.g. 1 pound) to verify the identity of the Client. This payment shall be returned based on the information provided in each case.

9. FINANCIAL CONDITIONS 
The price for the Analysis Service, which shall depend on the modality selected, and for the purchase of “Gift Cards” shall be as indicated in The Shop Box, and shall be understood as accepted by the Client along with these General Agreement Conditions.

The price of the delivery of the items sent to the Client and the price of each one individually shall be as indicated in the information sent to the Client, which shall be the same as that indicated in The Shop Box profile. The client shall not know the price of the items (neither separately nor jointly) until the receipt thereof.

The price of the items that the Client wishes to keep shall be the ones indicated in The Shop Box, and shall depend on the items selected.

When the Client makes a purchase, either by decision or by not having indicated the items he/she wishes to keep on time, the total amount of them all shall be refunded, although a discount on the total (taxes included) shall be applied, as specified in Shop Box .

All prices are set by the Owner, are shown in sterling and include VAT and any other taxes applicable, although the information relating to taxes is subject to changes.

The costs of transportation and the return of products (except in the case of statutory cancellation, according to Section 4.4.) are included in the price paid.

The Client may at any time exchange the balance of a “Gift Card” or the balance accumulated as a result of The Shop Box Referral program.

10. CONTRACTUAL PROCESS 
The process for contracting Lookiero consists of the following steps:

a. Choose the regularity of the delivery.

b. Click on the “Order my Shop Box  Now” button

c. Once this has been done, the Client must indicate the delivery information and enter the payment information. Payment methods currently available are: Bank credit or debit card: Visa, Mastercard, American Express, PayPal, Apple Pay.

d. The Client shall be informed of the cost of the order and, once verified, payment can be made.

e. Once payment has been made, the Owner shall confirm payment and formalization of the contract. Where the client requests as such (by email at hello@theshopbox.co.uk), the invoice shall be sent by email. To this end, on accepting these Contractual Conditions, the Client consents to the sending of an electronic invoice. You can object to this at any time by writing to hello@theshopbox.co.uk.

11. OBLIGATIONS AND RESPONSIBILITIES

11.1. OBLIGATIONS OF THE OWNER: 
The Owner undertakes to:

a. Make every effort to implement the necessary procedures for the provision of the services contracted by the Client

b. Comply with any other obligations contained in these Conditions or in any other conditions that may be applicable.

11.2. OBLIGATIONS OF THE CLIENT 
On accepting these Conditions, the Client undertakes to:

a. Pay the corresponding amounts in due time and manner, including taxes and any other costs specified during the contractual process.

b. Respond for the authenticity and accuracy of any data that has been provided to make the purchase.

c. Assume responsibility arising from a failure to meet the requirements demanded by the Owner in order to be considered a Client or failure to hold the required documentation for the provision of the services.

d. Comply with any other obligations included in these Conditions or in any other conditions that may be applicable, such as General Use, Personal Registry, etc. and assume all responsibility arising from non-compliance, leaving the Owner totally free.

12. LIABILITY WAIVER 
Under no circumstances shall the Owner be responsible for any damages and losses caused to the Client for reasons attributable to the Client.

The Owner shall only be responsible for the damages caused to the Client as a result of the contracting of services through Shop Box when they as the result of an intentional act of the former.

By way of illustration, the Owner shall not be responsible for:

a. The utility of the services for the Client.

b. The suitability of the items sent

c. Injury or damage caused as a result of use of the items.

d. Any damages or defects in the items due to action or omission by the manufacturer.

e. Damage of the items as a result of the performance or omission of the delivery company or as a result of improper or abusive use.

f. A breach of obligations for reasons of force majeure, including but not limited to internal or external strikes, natural catastrophes, breaches by the company in charge of transport, etc.

g. Errors or inaccuracy in the information that the Client has given the Owner in order to contract any service through The Shop Box.

The Client declares that she/he contracts and receives the items at her/his own risk, limiting the activity of the Owner to the performing of the material tasks.

In all cases, the responsibility assumed by the Owner against the Client under no circumstances includes a loss of profit and shall be limited for any reason to the total amount received by the Owner in accordance with the clause in these conditions regarding financial conditions.

The Owner does not ensure in any case the availability of all sizes in the items or products, although all available ones shall be clearly indicated in the stock and product portfolio. Products that are not in the size range of the Owner shall not be offered or sent.

Delivery and purchases may only be made in mainland UK and Northern Ireland.

13. COMPENSATION 
A breach of these Conditions or of any other that may apply by the Client may result in damages for the Owner. In this sense, the Client shall be obliged to compensate for any damage, loss or cost (such as legal fees).

Likewise, where a breach by the Client leads to any type of claims or proceedings being filed against the Owner, the Owner must be held free and shall be able to claim any expense, cost or damage arising from them.

14. MODIFICATIONS 
The Shop Box and these Conditions may be updated and / or modified at any time and without prior notice

Said modifications shall take effect as of their publication in Shop Box in any means and forms.

The modification of these Conditions shall only affect Clients who accept them after modification.

15. DURATION 
These Conditions enter into force from the time in which the Client expressly accepts them by ticking the corresponding consent checkbox and, with regards duration:

a. Regarding the contracting of the occasional service or the acquisition of a Gift Card, the duration of these Conditions shall be determined by the provision of services.

b. Regarding any other type of contract, the duration shall be determined by the period indicated on the screen during the contractual process, which shall be understood as a specific condition of the contracted service, accepted by the Client when these General Agreement Terms are accepted.

In all cases, there are obligations that, given their nature, remain in force even after the agreement has ended (obligations in terms of intellectual and industrial property, legal guarantees, etc.).

16. GENERAL ISSUES

16.1. SAFEGUARDING AND INTERPRETING OF THESE CONDITIONS 
These Conditions, the Specific Conditions accepted at any time and any other conditions applicable to the Client constitute a unique agreement between the Client and the Owner.

In case of dispute between the provisions of these Conditions and any other conditions signed between the parties, these Conditions shall take priority unless the clauses included in them expressly establish otherwise.

The fact that either party, due to impossibility or convenience, does not require strict compliance with one of the terms of these Conditions at any given time does not mean and cannot be interpreted as a total or partial modification thereof, nor as a waiver by that party to demand strict compliance in the future.

The declaration of nullity of any or some of the Clauses of these Conditions by a competent authority shall not jeopardise the validity of the remainder. In this case, the contractual parties undertake to negotiate a new clause to replace the one rendered null and avoid, identifying as much as possible to it. Where replacement is impossible, and the Clause is essential for these Conditions, the party jeopardised by its removal may choose to terminate the Conditions.

Any reference made in these Conditions to an article or regulation that is repealed shall be understood as made to the equivalent provision replacing it.

16.2. LEGISLATION AND JURISDICTION 
The relationship between the Owner and the Client, in case of a dispute between the Owner and the Client, considered a consumer and a user in accordance with applicable regulations, both shall be submitted to the Courts and Tribunals of the Client’s residence, expressly waiving any other jurisdiction that may apply.

Where the Client is not considered a consumer and user in accordance with applicable regulations, the parties shall be submitted to the Courts and Tribunals of the city of London, expressly waiving any other jurisdiction that may apply, except where another jurisdiction may be determined by law.

APPENDIX

CANCELLATION FORM

To The Shop Box

I, [NAME AND SURNAME] give notice that I request to cancel my order for the following products/services:

  1. …………………………………..
  2. …………………………………..
  3. …………………………………..

Order number_ SB-[ADD REFERENCE NUMBER]

Ordered on [ADD DATE] and received on [ADD DATE]

Your address:

Your Shop Box account e-mail address:

YOUR SIGNATURE:
DATE:

Once you’ve completed this form, please send it to: hello@theshopbox.co.uk

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